Return & Refund Policy

This Return & Refund Policy applies to all paid digital services purchased through BizListings.ca, including business listing subscriptions, featured or boosted placements, profile verification badges, and other visibility or lead-generation services (collectively, "Services"). BizListings.ca is a digital marketplace; we do not sell, manufacture, or ship physical goods.

You may request a refund in the following circumstances:

• Subscription services: You cancel within 14 calendar days of the original charge and have not materially used the paid features during that period.
• Billing error: You were charged more than once for the same service, charged after you cancelled, or charged an incorrect amount. We will correct the error or refund the difference.
• Service not delivered: A paid feature or placement you purchased was not activated or delivered due to a technical failure on our side, and the issue is confirmed in our system logs.
• Legal right of withdrawal: Where applicable Canadian provincial or federal consumer-protection law grants you a cooling-off or cancellation right that exceeds this policy, the statutory right prevails.

Refunds are generally not provided for:

• One-time listing fees once the listing has been published, approved, or made visible to buyers.
• Featured placements, boosts, or promotional credits that have already run or been redeemed, even partially.
• Services consumed in full — for example, a completed valuation report, delivered document, or used matching credit.
• Changes of mind after the eligible cancellation window has closed or after the service has been used.
• Violations of our Terms of Service, including fraudulent listings, abuse of the platform, or chargebacks made before contacting us.
• Free trials, free listings, or complimentary credits that have no cash value.

• Cancellation window: Subscription services may be cancelled for a full refund within 14 calendar days of the charge date, provided the paid features were not materially used.
• Prorated refunds: For ongoing subscriptions cancelled after the 14-day window, we may provide a prorated refund for any unused whole month remaining in the current billing period, at our discretion.
• Refund request deadline: All refund requests must be submitted within 60 calendar days of the charge date.
• Processing time: Approved refunds are processed within 5–10 business days. Depending on your payment method and financial institution, the funds may take an additional 3–5 business days to appear in your account.

Submit a refund request through our Contact page or by emailing hello@bizlistings.ca. Please include:

• The email address associated with your BizListings.ca account.
• The invoice, receipt, or transaction ID for the charge.
• The service you are requesting a refund for.
• A brief explanation of why you believe a refund is appropriate.

We do not accept refund requests by phone. There is no phone support for billing or refunds.

Before a refund is approved, we will verify:

• Account ownership: The requester controls the BizListings.ca account or payment method used for the charge.
• Payment record: The transaction exists in our payment processor and matches the invoice or receipt provided.
• Service usage: Whether the paid service was activated, delivered, or consumed before the refund request was received.
• Policy compliance: That the request falls within the eligible refund window and does not violate the exclusions in Section 3.

We may ask for additional documentation if needed. Verification is usually completed within 2 business days of receiving all required information.

If you disagree with our refund decision, please contact us first at hello@bizlistings.ca or through our Contact page. We will review your request and respond within 5 business days.

If the dispute cannot be resolved directly, you may pursue the remedies available to you under the consumer-protection laws of your province or territory of residence in Canada. These Terms are governed by the laws of the Province of Ontario.

We may update this Return & Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Refund requests are handled according to the policy in effect at the time of the original charge.

For refund requests, billing questions, or policy clarifications, reach us at: hello@bizlistings.ca

Or use our Contact page. We do not provide phone support.